Tell your story once. A person finds who can actually take you.
Every provider here has been checked by a person, and tells us each week whether they can take someone new. You choose what to share, and with whom. Nobody can pay to be put in front of you.
Free for participants, families and nominees. Accessibility and support with using this site
Most directories will tell you a provider is available forever, because nobody ever goes back and checks.
Ours are asked every 7 days. When the answer is out of date we say so on the provider — we do not guess on your behalf.
This is what you would see
Each provider put forward to you comes with what was checked, when their availability was last confirmed, and why they were chosen for your request.
Example only — not a real provider
Westside Allied Health
Occupational therapy in Melbourne's west. Accepts plan-managed and self-managed participants. Can start within two weeks.
Why this provider was chosen
Delivers every support you asked for. Based close to your suburb. Offers Punjabi-speaking staff. Availability confirmed 4 days ago. Written by the staff member who chose them, for your request specifically.
Verification reflects checks completed by My Support Finder and does not represent government endorsement.
How it works
Four steps, and a person reads every one
Step 1: Tell us what you need, in your own words
Not a dropdown-only form. The support you are looking for, where you live, and when you would like to start. Stop and come back whenever you like — nothing is lost.
Step 2: A person reads it and finds providers who fit
A staff member, not an algorithm, picks providers who can actually deliver what you asked for — from a directory where every provider was checked by a person.
Step 3: You see exactly what would be shared, before it is shared
Section by section. You can change what is included, or decline altogether, and the provider never learns you were shown to them.
Step 4: Send it, and see what happens
See when it is opened, get a reminder if nobody replies, and keep the record of what was agreed.
Real availability
Availability with a date on it
A listing that never expires will tell you a provider is free forever. We would rather tell you the truth, including when we are not sure.
What each availability label means
- Available now
- Confirmed by the provider within 7 days.
- Available from a date
- Taking referrals to start later.
- Waitlist
- Taking enquiries, not starting yet.
- Not confirmed recently
- More than 14 days old. We say so instead of guessing.
Support Passport
Tell your story once
Your Support Passport holds what you need, how you like to be supported, and what will not work for you. You reuse it every time, instead of starting the explanation again with each provider.
- You do not have to share a diagnosis. Describing what you need is enough.
- Each section has its own sharing setting, from private to shared only after a provider accepts.
- Preview the exact information a provider will receive, before you send it.
- See a history of who was shown what, and when.
- Save and come back later. Nothing is lost.
Built to be checked, not just claimed
Every one of these is a mechanism you can hold us to, not a promise.
Evidence, then a badge
A person reviews the documents. Each badge names exactly what was checked, and when.
Availability with a date
Providers confirm every 7 days. You always see how fresh the answer is.
Nobody can buy their way to you
Subscription level, advertising spend and ownership have no effect. The ranking policy is public.
Consent, section by section
Preview exactly what a provider receives before you send it, and withdraw it later.
Safety and privacy
You decide what is shared, and you can change your mind
We collect what we need to help you well and no more. You can withdraw consent, export your information, and ask us to delete what we are able to delete.
If something is wrong
You can report a concern from anywhere in the platform. Serious safety reports open a restricted case that only authorised safeguarding staff can see, and we will tell you what happens next.
If someone is in immediate danger, call 000. My Support Finder is not an emergency service.
Working in the sector?
Support coordinators and recovery coaches
Track requests and referrals across your caseload, with recorded participant authority. How it works for coordinators
Providers
Receive referrals matched by a person to your services, area and current capacity. Verification is free. How it works for providers
Starting an NDIS provider business?
Registration, tailored policies, business setup and audit readiness — a separate service from the marketplace above. Become a provider
For new & growing NDIS providers
Build an NDIS provider business that works in practice — not just on paper.
From registration and tailored policies to workforce systems, participant onboarding and audit readiness, we help you build the organisation behind your registration.
Choose the right pathway
Understand your likely registration requirements, complexity and audit pathway before committing to services or documentation you may not need.
Build practical compliance systems
Policies, procedures, forms and registers aligned to your services, with guidance for implementing them properly.
Prepare to support participants
Professional intake, consent, service agreement, risk and participant-onboarding workflows.
Stay ready after registration
The records, workforce systems, reviews and compliance routines required to operate responsibly.
My Support Finder provides consulting, documentation and audit-readiness support. Official quality audits are conducted independently by an NDIS Commission-approved quality auditor.
Questions people ask us
Does My Support Finder cost anything for participants?
No. It is free, and there is no paid tier for participants, families or nominees. Providers pay a flat monthly fee to hold a listing, and that fee has no effect on whether they are put forward to you.
What does "verified" actually mean?
A person reviewed real documents and recorded what they checked and when: an ABN, an insurance certificate, an NDIS registration. Each badge names its own check, so you are never looking at a vague tick. We do not check quality of care, and it is not a government endorsement.
How do you know a provider really has availability?
We ask them to confirm every 7 days. If they have not confirmed in 14 days we mark it as not confirmed recently and stop treating them as available, rather than passing a stale answer to you as though it were current.
Can providers pay to be put in front of me?
A provider needs a listing to be considered at all, and that is the whole of what money does. It cannot make a staff member choose them, and it cannot move them up, because the shortlisting tool has no field for subscription level, advertising spend, revenue or ownership. A test fails the build if one is added.
Who sees my information?
Only who you choose, section by section, and only after you preview exactly what would be sent. You can see a history of who was shown what and when, and you can withdraw consent at any time.
Do I have to share a diagnosis?
No. Describing what you need is enough.
What if the provider does not work out?
We check in with you 7, 30 and 90 days after support starts. You can open a new request at any time without filling everything in again, and there is no limit and no cost. If something went wrong you can report a concern from anywhere in the platform, and a provider can be paused while it is looked at.
What if there are no providers near me?
We will tell you that plainly rather than padding a shortlist. We are starting in Victoria — Melbourne’s west, Geelong and Ballarat — and adding regions as providers join. Your Support Passport is saved either way, and it is ready the moment your area fills out.
How long does it take?
A person reads every request, so it is not instant. That is the trade: slower than a search box, and the reason a shortlist here means something. You can see where your request is up to at any time.
Your needs. Your choice. Your support.
Start with what you need. Share only what you decide to share.
Free for participants. A person reads every request.